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FAQ

Frequently Asked Questions

Our Rooms

Yes, please contact the Front Desk to connect to our WIFI.

No. We encourage you to bring your laptop and/or tablet and connect to our Wi-Fi to stream your favourites!

Yes. Each room has an ensuite bathroom.

Bathrooms come with towels, but we do not provide soap or other bathroom amenities.

No, we do not offer blow dryers at this time.

We have irons/ironing boards, fans, heaters and vacuums available on loan through our Front Desk.

Weekly housekeeping is provided for stays of more than one week. For stays of less than one week, there is no daily housekeeping. Our rooms are fully cleaned between guests.

We are a non-smoking building including in our rooms, common spaces and outside our main lobby entry.

Check-in starts at 3:00 PM and check-out is 11:00 AM.

Of course! If you are looking to stay for a month or more, please contact us to discuss rates.

Yes, our accommodations are great for both small and large groups. Check out our group booking page for more information!

Yes! Prepared by our in-house culinary team, breakfast is provided with your stay and served out of the Dining Hall on the main floor.

Unfortunately, we do not allow pets in our rooms, except for registered service animals.

Yes. Each room has their own heating/cooling unit that you can control to your own comfort.

Yes. Included in the price of your stay is access to our WIFI internet. Please inquire with the Front Desk to get connected.

Cancellations to booking made directly must be at least 1 day prior to arrival, otherwise 1 night room charge plus tax will be applied to your credit card. You must cancel through the online reservation system.

Those who booked through Expedia or Booking.com should review their booking for cancellation policies.

Building and Amenities 

Chestnut Residence operates as a university student residence from September to April each year. During this time, we are home to over 1100 students from the University of Toronto. The hotel-style accommodations makes it a great option for students, as well as the general public who are welcomed during the summer months (May – August). Learn more about our accommodations.

No. Chestnut Residence operates as a university student residence from September to April each year. During the summer months, we welcome all types of guests to take advantage of our great location and budget friendly accommodations while they explore Toronto!

Learn more about our accommodations.

As a University of Toronto owned and operated property, we do not serve alcohol on our premises or allow drinking in any common spaces throughout the building. See our full list of policies for more information.

Yes. We offer 6 floors of underground parking located on-site. Learn more about our parking garage, including rates.

Yes. There is a security guard station on the main floor in the lobby 24 hours a day.

Yes. There is an ATM/ABM bank machine conveniently located between the Front Desk and the main building entrance. There are also many banks within a short walking distance of the building.

Yes. There is a gym and dance studio available for use as public health policies allow. Please check with the Front Desk for access and availability.

Yes! There is barrier free access to the main lobby of the building and elevators to each floor. Our parking garage is also fully accessible. If you require special accommodations in your room, please contact us.

Getting Here and Around Toronto 

Chestnut Residence is centrally located right in the downtown core of Toronto near Bay St. and Dundas St.

By Car
We are located at 89 Chestnut Street, Toronto, Ontario, M5G 1R1. There is underground parking on site. Learn more about our parking garage, including rates.

By Subway
The closest Toronto Transit Commission (TTC) subway station is St. Patrick station. From there, Chestnut Street is a short 5-minute walk east.

Go Transit
GO Trains and GO Buses give you a fast, convenient way to get to downtown Toronto’s Union Subway Station from neighbouring suburbs and cities. Visit Go Transit for train schedules and more information.

From Union Station
Union Station serves national railways as well as GO trains/buses and other coach bus services. Taxis and ride share are available from the station. Subway access on Line 1 to St. Patrick station is also available. Or, we’re about a 20-minute walk on foot from the station!

From Pearson Airport

  • Taxis and ride share are available from the airport.
  • By car: follow Highway 427 to Toronto via the QEW/Gardiner Expressway. Exit onto York St/Bay St/Yonge St North. Take York St north, continue onto University Ave and turn right onto Armoury St.
  • Public transportation: Union Pearson Express (UP Express) train connects Toronto Pearson International Airport to Union Station in the heart of downtown in just 25 minutes. UP Express trains depart every 30 minutes 19 ½ hours a day between 5:30 a.m. and 1 a.m. Visit www.UPexpress.com for fare menu details and to book tickets.

From Billy Bishop Toronto City Airport

  • Taxis and ride share are available from the airport.
  • Public transportation: take the 509 streetcar to Union Station. Transfer to Line 1 subway to St. Patrick station. We are a 4-minute walk from the station.

Taxis and ride sharing are widely available throughout Toronto. There is also a robust local public transportation system – visit the Toronto Transit Commission (TTC) website to plan routes and see fares. We are located centrally and walking distance to many site and landmark areas in Toronto.

Visit the Toronto Transit Commission (TTC) for more information on routes and fares. If you’re already staying with us, ask our Front Desk and they would be happy to help you navigate the city!

Nearby Attractions and Events 

We are located right next to City Hall (Nathan Philips Square) home to the infamous “Toronto” sign and host to countless events and public markets. Throughout the summer, this is where all the action happens.

Looking to do some shopping or grab something to eat? Look no further than Little Tokyo, the Eaton Centre or the trendy shops along Queen St. West. These attractions are all located within walking distance.

Check out these go-to publications to learn more about the city and upcoming events:

Also, check out our very own Summer in Toronto blog for fun recommendations and insider tips for your stay in Toronto.

covid-19

Our priority continues to be the health and safety of our guests and residents.

As such, we have implemented a number of measures and guidelines within residence.

  • Signage that promotes physical distancing, hand washing, and other health and safety reminders.
  • Additional hand sanitizing dispensers have been installed.
  • Foot door pulls have been added to decrease the amount of high touch points when opening doors.
  • Residence staff members have been trained on health and safety measures.
  • All spaces including high touch areas are cleaned on a more rigorous schedule.
  • Enhanced cleaning protocols that include disinfecting.
  • Additional physical distancing equipment, such as plexiglass barriers, are in place in high traffic areas following public health guidelines.

In accordance with University of Toronto policies, we ask that all persons entering or remaining in these premises wear a mask or face covering which covers the nose, mouth and chin when in common spaces (including Lobby, Elevators, Lounges, Laundry Room, etc). Exceptions include people who cannot wear a mask for medical reasons, or children under two years old, or those who require accommodation in accordance with the Ontario Human Rights Code. Proof of a medical condition is not required.

Please contact Front Desk by phone: 1- 416-977-0707 (Ext. 0) or email: frontdesk.chestnut@utoronto.ca to report your illness.
Please do not attend the front desk in person if you feel ill.

For further assistance, we suggest utilizing the Ontario Ministry of Health self-assessment tool and/or calling Telehealth Ontario: Toll-free 1-866-797-0000 (TTY: 1-866-797-0007).

In accordance with University of Toronto policies, all guests over the age of 18 years old are required to be fully vaccinated. Proof of vaccination may be requested upon check-in. For a list of accepted vaccines, please review the Government of Canada website.

Your Toronto getaway is waiting.

Summer accommodations at the University of Toronto Chestnut Residence.